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I believe that I am a good listener. Through the years I have learned a lot of valuable things from listening. Like many, I learn more when I am listening than when I am speaking.

I dove in with great sincerity and good intentions to give her my honest insight and perspective. The dismissal felt like a bucket of cold water in the face.

We’ve developed some really great relationships with people we’ve done business with over the years. Trust, friendship and helping one another out has led to respect and warmth, and you can’t put a price on that.

Being told that giving fair warning about rude and disrespectful behavior then justified the behavior was astonishing and entirely unacceptable to me.

Want to be a hit at an award ceremony in your honor? Smile, shake hands, credit your team and sit down.

Performance reviews and compensation discussions require diplomacy and sensitivity. Staff have long memories about what is said and done.

To see improvement and success for teachers, students, parents and the community, principals must spend years in their role.

Ridding yourself of a problem staff member by giving a false reference is plain wrong for so many reasons. You can’t make the problem someone else’s.