As life becomes more hectic and the world more populated, the way in which we interact with each other has never been more important. Good manners can keep the strain and tension out of interactions and make all relationships easi

Think carefully before using grandiose terms like "thought leader." Let others bestow such titles on you, whether while you’re alive or when you’re dead.

Wanting to respond quickly to defend yourself or the company you work for when unreasonable allegations occur is a natural reaction. I have found that initially holding my tongue and more broad-based thinking and due consideration

Financial decisions are a personal matter, so pressure to contribute to worthy causes has no place in any staff member’s day-to-day work experience.

I’ve seen and heard of many different approaches to managing expense accounts, but it’s actually pretty straightforward. Expense accounts are someone else’s money, so expenditures have to be carefully considered.

I don’t like being abused as a customer simply because I don’t resort to yelling at contractors to get them to deliver on their commitments. Holding contractors to account and still behaving in a way that is appropriate to me is t

My invitation to what I presumed was a business luncheon, only to find out it was a political fundraiser, reinforced the view Dave and I share that politics has no place in the business world.

Thinking about things from someone else’s perspective has always been my practice. "Human resources" does not conjure up a positive image and it doesn’t adequately express services that the function provides.

While we may think about financial risk in entrepreneurship, there’s another risk inherent in taking the leap – criticism. If you want to make the leap to entrepreneurship, you need to grow a thick skin.

Through the years I saw a friend imprison himself in guilt over actions that he took to save his own life as a young man facing impossible choices. As a consequence, I vowed to be easier on myself on my own less-than-perfect journ