When I was doing my MBA I took a course that required me to write a comprehensive business plan. It was my first attempt at doing something like this so I was open to advice and input from my prof and others. I sought out people w

I believe that I am a good listener. Through the years I have learned a lot of valuable things from listening. Like many, I learn more when I am listening than when I am speaking.

I dove in with great sincerity and good intentions to give her my honest insight and perspective. The dismissal felt like a bucket of cold water in the face.

We’ve developed some really great relationships with people we’ve done business with over the years. Trust, friendship and helping one another out has led to respect and warmth, and you can’t put a price on that.

Being told that giving fair warning about rude and disrespectful behavior then justified the behavior was astonishing and entirely unacceptable to me.

Want to be a hit at an award ceremony in your honor? Smile, shake hands, credit your team and sit down.

Performance reviews and compensation discussions require diplomacy and sensitivity. Staff have long memories about what is said and done.

Ridding yourself of a problem staff member by giving a false reference is plain wrong for so many reasons. You can’t make the problem someone else’s.

No matter what I read – novel, report or plan – I read the conclusion first. I can absorb the material better when I know the ending.

An executive candidate expected to bring his own people on board when he was hired. There were too many negative implications to this wholesale change out of staff, so I said no.