A number of years ago when I was a chartered accountant working in one of the large CA firms, I used to regularly get coffee for my boss, one of the partners.

Staying the course by working quietly and steadily with our customers was the best course of action compared to our competitor’s cocky approach.

When I was doing my MBA I took a course that required me to write a comprehensive business plan. It was my first attempt at doing something like this so I was open to advice and input from my prof and others. I sought out people w

I believe that I am a good listener. Through the years I have learned a lot of valuable things from listening. Like many, I learn more when I am listening than when I am speaking.

I dove in with great sincerity and good intentions to give her my honest insight and perspective. The dismissal felt like a bucket of cold water in the face.

We’ve developed some really great relationships with people we’ve done business with over the years. Trust, friendship and helping one another out has led to respect and warmth, and you can’t put a price on that.

Being told that giving fair warning about rude and disrespectful behavior then justified the behavior was astonishing and entirely unacceptable to me.

Want to be a hit at an award ceremony in your honor? Smile, shake hands, credit your team and sit down.