Striving to make customers the focus of an organization’s actions and decisions results in solid teamwork and collaboration by the staff.

Stand or sit all day – what do you think is best for your body? Through lots of reading, I’ve discovered that doing both regularly throughout the workday is the healthiest approach.

Lessons I learned early in life through owning a dog and through being a basketball player stand true today. Being positive and gentle and encouraging go a long way in bringing out the best in animals and people.

Building SMART Technologies didn’t come easily. I worried a great deal about money, staff and the multitude of responsibilities. Looking back, the energy I put into worrying and the concurrent loss of sleep didn’t help me or the b

Getting the most out of your day-to-day work with people means knowing yourself and regularly working on managing yourself. Personal responsibility is the starting point for being granted additional responsibility.

Learning is at the core of what I’ve been passionate about over the years, whether it’s on the basketball court or in the business world. Funny how many of my lessons come down to hard work and never giving up.

If you think about it, most human interactions are negotiations. All but the blandest exchanges lead to a deal, an arrangement, a transaction, a movement - in other words, an outcome.