Manners matter

Manners matter by Nancy Knowlton
As life becomes more hectic and the world more populated, the way in which we interact with each other has never been more important. Good manners can keep the strain and tension out of interactions and make all relationships easi
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Four rules about calling yourself a thought leader

Four rules about calling yourself a thought leader by Nancy Knowlton
Think carefully before using grandiose terms like "thought leader." Let others bestow such titles on you, whether while you’re alive or when you’re dead.
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Holding my tongue

Holding my tongue by Nancy Knowlton
Wanting to respond quickly to defend yourself or the company you work for when unreasonable allegations occur is a natural reaction. I have found that initially holding my tongue and more broad-based thinking and due consideration
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Give ’til it hurts

Give 'til it hurts by Nancy Knowlton
Financial decisions are a personal matter, so pressure to contribute to worthy causes has no place in any staff member’s day-to-day work experience.
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Expense accounts are an attitude

Expense accounts are an attitude by Nancy Knowlton
I’ve seen and heard of many different approaches to managing expense accounts, but it’s actually pretty straightforward. Expense accounts are someone else’s money, so expenditures have to be carefully considered.
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Being a best customer

Being a best customer by Nancy Knowlton
I don’t like being abused as a customer simply because I don’t resort to yelling at contractors to get them to deliver on their commitments. Holding contractors to account and still behaving in a way that is appropriate to me is t
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Mixing business and politics

Mixing business and politics by Nancy Knowlton
My invitation to what I presumed was a business luncheon, only to find out it was a political fundraiser, reinforced the view Dave and I share that politics has no place in the business world.
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Human resources? Never!

Human resources? Never! by Nancy Knowlton
Thinking about things from someone else’s perspective has always been my practice. "Human resources" does not conjure up a positive image and it doesn’t adequately express services that the function provides.
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Do nothing, say nothing, be nothing

Do nothing, say nothing, be nothing by Nancy Knowlton
While we may think about financial risk in entrepreneurship, there’s another risk inherent in taking the leap – criticism. If you want to make the leap to entrepreneurship, you need to grow a thick skin.
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Everybody has a story – Bob, the artist

Everybody has a story – Bob, the artist by Nancy Knowlton
Through the years I saw a friend imprison himself in guilt over actions that he took to save his own life as a young man facing impossible choices. As a consequence, I vowed to be easier on myself on my own less-than-perfect journ
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